Episcopal Children's Services

Welcome to the Episcopal Children's Services (ECS) Client Satisfaction Survey.

Thank you for agreeing to complete our survey - it should take about 10-15 minutes to complete.

Your answers will remain anonymous. If you have any questions or concerns, please call:

Jacki Chimino, Childcare Resource and Referral Coordinator

1(904)213-3939 ext. 2080

e-mail: jacki.chimino@ecs4kids.org

Each question requires an answer. If you do not know or cannot remember, you will have the choice to answer "unsure" or "N/A."
Remember, you will have to answer each question before going on to the next question.

ECS SR Customer Satisfaction

Select quarter that you are taking this survey

In what county do you live?

Baker County Bradford County Clay County Nassau County Putnam County St. Johns

In what county does your child attend child care or an early learning program?

Baker County Bradford County Clay County Nassau County Putnam County St. Johns County

Other (please specify)

Please check all services listed below that you have you received from ECS?

Child Care and early learning referrals Financial assistance for child care services Enrollment in Voluntary Pre-Kindergarten (VPK) Other resources based on my specific needs

Other (please specify)

Did you receive help in your preferred language?

Yes No

Other (please specify)

How did you access our service?

Phone E-mail Website In person without an appointment In person with an appointment

If you contacted our office by phone, did any of the following occur?

I was asked to make an appointment I received immediate assistance I was put on hold I was unable to speak to anyone but had the option of leaving a message I as unable to speak to anyone but did not have the option of leaving a message (busy signal, mailbox full, etc.) N/A

Other (please specify)

If you were put on hold, how long did you have to hold?

I was not put on hold Less than 1 minute Less than 3 minutes but longer than 1 minute Less thank 5 but more than 3 minutes More than 5 minutes N/A

Other (please specify)

If you left a message, how long before it was your call was returned? (You may count attempts to ret

I did not leave a message. My call was returned that same day. My call was returned within 24 hours. My call was returned within 48 hours. My call was returned in more than 48 hours.

Other (please specify)

If you visited one of our offices during walk-in hours, how long did you wait to be helped?

I was helped immediately. I waited less than 30 minutes. I waited more than 30 minutes but less than one hour. I waited more than one hour.

If you visited one of our offices with a scheduled appointment, how long did you wait to be helped?

I was helped immediately I waited less than 30 minutes I waited more than 30 minutes but less than one hour I waited more than one hour

Did we tell you about other community resources other than child care?

Yes No N/A

If you were provided with additional resources please check all areas in which you received addition

Education/Employment Clothing/Household Goods Food/Nutrition Rent/Utilities/Housing Child Care Referrals Financial Assistance Health/Mental Health Special Needs/Disabilities Legal Assistance

Other (please specify)

How helpful were these resources?

Extremely helpful Very helpful Somewhat helpful Not very helpful Not at all helpful Not Applicable

Other (please specify)

Were your early care and education choices explained to you? (types of providers, regulations, etc.)

Yes No N/A

If you received referrals to child care providers, how many did you receive?

None 1-4 5 or more

If you received less than 5 referrals for child care providers, please check reasons:

I did not ask for child care referrals There were not enough providers that met my needs I was put on a financial assistance waiting list and did not need referrals until I receive financial assistance

Other (please specify)

During your call or visit were the following explained to you?

We can help with childcare financial assistance if needed.

Yes No I don't remember N/A

We cannot recommend any provider; we can only provide childcare referrals.

Yes No I don't remember N/A

All childcare referrals are computer generated based on a match between your needs and the providers

Yes No I don't remember N/A

You would be receiving a packet of information including the referrals.

Yes No I don't remember N/A

Information about childcare licensing, including the website and phone number.

Yes No I don't remember N/A

Your confidentiality would be maintained.

Yes No I don't remember N/A

All childcare options, including the difference between licensed & unlicensed and the type of childc

Yes No I don't remember N/A

Quality Indicators such as group size, ratio, family involvement, caregiver training & turnover, and

Yes No I don't remember N/A

Was the information you received in the family packet useful?

Yes No

Other (please specify)

I feel that by using CCR&R services by ECS4kids, I have been able to (please specify):

What information in the packet was useful to you? Please note your parent pcket was individualized t

Quality Checklist DCF's "Know your Child Care Facility" brochure A Family's Guide for Selecting Quality Early Learning Programs Florida KidCare Insurance Application Parent's Guide to Putting Reading First Child Care Aware's "Finding Help Paying for Child Care" brochure Parent Newsletter Parent Central Flyer Child Find and FDLRS brochure "When You Look into the Eyes of A Child" brochure "Finding the Childcare Program that's Right for You" brochure VPK brochure "There's No Place Like Home" Family Child Care brochure Head Start brochure Community Resource Guide N/A

Other (please specify)

After reviewing the packet of information sent to you, do you feel you have gained greater knowledge

Yes No N/A

What types of parent trainings would be helpful to you?

Recognizing & choosing high quality care Addressing children's behavioral issues children's social and emotional development Age appropriate activities Developing children's language and literacy skills Ensuring children's health and safety Promoting positive parent and provider relationships

Other (Please Specify)

Please identify one new strategy you will use to incrase the literacy skill development of your chil

Talk and interact with my child in as many ways and as often as possible Read books to and with my child- everything from old phone books to notepads and receipts stimulate learning Talk with my child about his/her day at school. Ask open-ended questions to extend the conversation As I play with my child, ask "what if" questions, explore possibilities, and have fun

My child''s skills have improved in the following areas since attending child care. (Please choose a

Communitcation skills Gross Motor skills Fine Motor skills Problem-solving skills Personal-social skills My child has not yet attended child care

If you were eligible for financial services, did the staff person who assisted you thoroughly review

Yes No N/A I don't remember

Were you satisfied with the services you received?

Yes No (please explain)

No (please explain)

Was the staff person who assisted you:

Yes No N/A I don't remember

Courteous

Yes No N/A I don't remember

Friendly

Yes No N/A I don't remember

Attentive

Yes No N/A I don't remember

Sensitive to your specific needs

Yes No N/A I don't remember

Knowledgeable about the services available in your community

Yes No N/A I don't remember

Knowledgeable about child care options

Yes No N/A I don't remember

Other (please specify)

When using our services, what's important to meeting your needs?